Shipping & Returns


Domestic orders will be shipped through USPS. International orders may be shipped via DHL or other international mail service, which you will be notified of prior to your order being sent out. The delivery time to your destination will vary according to your postcode. Please allow extra time for post deliveries at peak times eg. Christmas and other major holidays. Luna Dog does not accept any responsibility for shipping delays or mistakes after items are sent out. Please make sure all postal information is correct and up to date. Please advise us via email PRIOR to sending your item if your address is incorrect. Once your item is shipped unfortunately there is nothing further we can do.

Great care is taken to ensure that your item arrives in perfect condition, free from defect. All our items are carefully packed and posted in secure packaging for maximum protection. 


Please contact within 7 days of receiving your order as returns will be processed on a case by case basis. We will not offer refunds if you have changed your mind, however store credit / item replacement may be awarded in fitting cases submitted promptly. Each return request will be evaluated on a case by case basis. Please email us at with any concerns!


Send to: within 7 days of receiving your order 

Subject line- RETURN REQUEST

*Please include your full name, order #, and any requests or concerns regarding your order.